The stuff you want to know
Shipping, sizing, returns and the rest. If your question is not here, email us and it probably will be next week.
Shipping and delivery
Australian warehouses, every time. Nothing on this site is drop-shipped to you from overseas, so orders land in 2 to 7 business days depending on how far you are from a capital city.
Yes, and it is not a mistake. Our range sits across a few Australian warehouses, so a bed and a harness on the same order can travel separately and arrive a day or two apart. Each parcel gets its own tracking.
We email you a tracking link the moment your parcel is dispatched. If your order ships in multiple parcels you will get a link for each one. Check the junk folder before you chase us, it hides there more often than you would think.
Not yet. Pupperfield is Australia-wide only for now, including all states and territories. Overseas dogs will have to wait their turn.
Sizing and picking gear
Grab a soft tape measure and take your dog's chest girth, measured around the widest part of the ribcage just behind the front legs, plus the neck. Then match those numbers to the size table on the product page. Do not guess from breed alone, two kelpies can be two sizes apart.
Measure your dog nose to tail base while they are lying down in their favourite sprawl, then add about 15cm. Compare that to the size table on the product page and size up if you land between two. Dogs stretch, beds do not.
Send us an email with the breed, the rough weight and what you are trying to solve, and we will tell you which one to get or tell you honestly that we do not stock the right thing for you.
Prices and payment
Always. Every price on this site is the GST-inclusive price in Australian dollars. What you see on the product page is what lands on your card, plus shipping if it applies to your order.
Secure card payment at checkout. Your card details go straight to our payment provider over an encrypted connection and are never stored on our side.
Returns and getting help
No drama. You have 30 days from delivery to send it back, as long as it is unused and in its original packaging. Email us first so we can send return instructions. Change of mind returns are at your cost for the return postage, and we refund the item price once it lands back with us.
That one is entirely on us. Faulty, damaged or incorrect items are covered under the Australian Consumer Law, and we cover the postage both ways. Email us with your order number and a photo and we will sort a repair, replacement or refund.
No. Pupperfield is online only, which is a big part of how we keep the range tight and the prices sensible. There is no shopfront, no counter and no queue.
Email is the way. Write to hello@pupperfield.com.au or use the contact form and we reply within one business day. We do not run a phone line, which means the person answering you is the person who knows the stock.
Still stuck?
Email us with the dog, the problem and your order number if you have one. We reply within one business day.