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Shipping and delivery

Last updated: 27 August 2026

Everything we sell ships from Australian warehouses, so your order does not sit on a boat for six weeks. Here is what to expect once you hit checkout.

The short version

  • We deliver Australia wide, from Australian warehouses.
  • Most orders arrive in 2 to 7 business days.
  • Tracking is emailed to you the moment your order is dispatched.
  • Shipping cost is calculated and shown at checkout before you pay.

1. Where we deliver

We ship to residential and business addresses across Australia. Pupperfield is an online only store, so there is no pickup, no click and collect, and no counter to visit. Bulky items cannot be sent to a PO box, so please give us a street address for those.

2. Dispatch and delivery times

Orders are fulfilled from Australian warehouses by our fulfilment partners and typically arrive within 2 to 7 business days of your order being placed. Business days are Monday to Friday, excluding national and state public holidays. Deliveries to regional and remote areas can take longer, and peak periods such as Christmas and sale events add time across the whole network.

These timeframes are estimates based on how our carriers usually perform, not guarantees.

3. Tracking

We email your tracking details as soon as your order is dispatched, and you can also see the status of any order in your account. If the tracking has not moved for several days, email us and we will chase the carrier for you.

4. Orders that arrive in more than one parcel

We work with several warehouses, so if your order includes items held in different places, it ships in separate parcels. Those parcels can arrive on different days and each has its own tracking. It is completely normal, and it does not mean anything has gone missing. If one parcel has not turned up a few days after the rest, let us know and we will look into it.

5. Shipping cost

Shipping is calculated at checkout once you enter your delivery address, and the cost is shown before you pay. It depends on the size and weight of what you have ordered and where it is going. All prices on the site, shipping included, are in Australian dollars and include GST.

6. Your delivery address

Please check your address carefully at checkout, including the unit or building number. Once an order is with the warehouse we usually cannot change it, so email us straight away if you spot a mistake and we will try to catch it in time. If a parcel is returned to sender because the address was incorrect or nobody was available to receive it, we can resend it once you cover the reshipping cost, or refund the items less the original shipping.

Whether a parcel can be left without a signature is up to the carrier and the instructions you give them through their tracking page.

7. Delays, damage, and parcels that do not arrive

Weather, carrier backlogs, and stock issues occasionally slow things down. If we know your order is delayed, we will tell you. If a parcel arrives damaged, or the tracking says delivered and it is nowhere to be found, email us with your order number and any photos you have. We will work it out with the carrier and put it right under our returns and refunds policy and the Australian Consumer Law.

8. Risk and ownership

Risk in the goods passes to you when they are delivered to the address you gave us. Ownership passes once we have received payment in full, as set out in our terms and conditions.

9. Contact us

For anything to do with shipping or a delivery in progress, email hello@pupperfield.com.au with your order number and we will help.

Pupperfield (ABN pending registration), Queensland, Australia.